Can I have my order delivered to an address that is different to my billing address?
When placing your order, you will have the option to change the delivery address by order. Each time you enter a new delivery address, the details will be stored in your own address book.
I need to delete an old address from my Address Book, where is this option?
When you select My Account, you will be faced with various options relative to account management. Within this section you have the opportunity to edit your address book whereby you can amend or delete records as and when required.
I´ve been adding products to my basket, I´ve just signed into my account and extra products have now been added - where have they come from?
If on a previous visit you selected items and saved them to your basket for processing at a later, however, in the meantime you may have forgotten that you have a saved basket and therefore when selecting to products for your basket, they will add to the existing list. You need to clear your basket to create a new one or delete the non-required items.
I´ve got to the delivery address or payment stage of checking out but I need to change my basket, can I?
When you have selected your items, prior to proceeding to payment options, you will be faced with a check your order page. This page gives you the option to amend products by removing the incorrect item and to continue shopping.
Can I order products that state ´Currently Out of Stock´?
You cannot order an out-of-stock item but you can request an email alert for when the item is back in stock. The option will be visible on the product detail page near to the price information. Alternatively, you can also add a product to your ‘Wish List’ so that you can remind yourself of products you intend to buy when you next log in .
I´m still waiting for my order, with reference EXXXXX, where is it?
By selecting ´My Account´, you can select Order Tracking from within this section. Search for the correct reference and enter into the record. This will give you an update as to the status of your order.
I´ve ordered the incorrect item(s), what can I do?
If you confirm an order and realise that the item is incorrect, please contact our sales team immediately who will be able to intercept the order and amend accordingly. Should you discover upon delivery that you have ordered the incorrect item, please contact our customer services department who will authorise the return of the product. Please refer to the returns section within our Technical Support page.